Return and Exchange Questions
This FAQ explains common return, exchange, refund and delivery-exception questions for products purchased directly from irelandbattery.com. For the full binding rules, please read our Return Policy before sending any item back.
I Received the Wrong Product. What Should I Do?
If you believe we sent the wrong product, please contact customer service before returning it. Include your OrderID, the product model ordered, photos of the product received, photos of all labels and a clear description of the issue.
If the wrong item is confirmed to be our responsibility, we will help arrange an approved exchange, replacement or refund according to the inspection result and product availability. Do not send the item back without RMA approval, because unauthorized returns may be refused or delayed.
What Is the Return or Exchange Process?
All returns and exchanges require an RMA (Return Merchandise Authorization) number. This allows us to identify the package, verify the product and process the request correctly.
- Submit an RMA request: Use the RMA Request Form or contact customer service with your OrderID, product model, reason for return and supporting photos or videos.
- Wait for review: Customer service will review the request and may ask for more information, especially for compatibility, charging, damaged or incorrect-item cases.
- Receive return instructions: If approved, we will provide an RMA number and return instructions by email. The RMA number should be written clearly on the outside of the package.
- Repack the item properly: Return the product with original packaging, accessories, labels, warranty label and QC inspection sticker where applicable.
- Ship with tracking: Use a trackable shipping method and send us the courier name and tracking number after shipment.
- Inspection and resolution: After the returned product is received, it will be inspected. If it meets the policy requirements, we will arrange the approved refund, exchange or replacement.
Returns without an RMA number, returns sent to the wrong address, Cash on Delivery returns, or returns missing required product information may be refused, delayed or returned at the customer's expense.
Should I Provide a Tracking Number After Returning the Item?
Yes. A tracking number is required for returned products. Please provide the courier name and tracking number after you ship the return.
Important: irelandbattery.com is not responsible for missing, lost or untraceable return parcels sent by the customer. If the package cannot be confirmed as delivered to the approved return address, refund or exchange processing may be delayed or denied.
When Will I Receive a Refund?
After the returned package is received, the item must be inspected before refund approval. If the return is approved, refunds are usually processed within 3-5 business days after inspection. Your bank, card issuer or payment provider may need additional time to post the funds to your account.
Refunds are normally issued to the original payment method. Shipping fees, restocking fees, customs fees, duties, taxes, carrier handling fees or other non-recoverable costs may be deducted where the return policy allows.
Who Pays Return Shipping?
Defective, damaged or incorrect item caused by our responsibility
If the issue is verified as our responsibility, such as confirmed wrong item shipped, delivery damage supported by evidence, or a confirmed functional defect covered by policy, we may cover the approved return shipping, replacement shipping or provide another approved solution.
Customer-side reasons or non-quality returns
If the return is not caused by a product quality issue, such as ordering the wrong model, changing mind, no longer needing the item, refusing delivery, or providing an incorrect address, the customer is responsible for the original shipping cost, return shipping cost, and applicable deductions such as a 10% restocking fee where stated in the return policy.
Unauthorized or unsafe returns
Returns sent without RMA approval, COD returns, returns sent to the wrong address, or returns that violate lithium battery shipping safety rules may be refused and may not qualify for refund.
Failed Delivery, Pickup Point and Tracking FAQ
Why was my parcel redirected to a pickup point, parcel shop, locker or depot?
If the carrier cannot complete delivery because the recipient is unavailable, the address is inaccessible, local delivery procedures require collection, customs action is needed, or delivery conditions prevent direct delivery, the parcel may be redirected to a designated pickup point, parcel shop, locker or depot.
How long will my parcel be held for collection?
Holding periods vary by carrier, destination country and collection location. Please follow the collection deadline shown in the tracking information or carrier notice. If the parcel is not collected in time, it may be returned, disposed of, destroyed or otherwise handled under local carrier rules.
Can I request re-delivery or change the delivery address?
In some cases, the carrier may allow re-delivery, address correction or redirection. Availability depends on the destination country, carrier, service level and shipment status. Additional charges may apply if the carrier supports the change.
What happens if I do not collect the parcel in time?
If a parcel is not collected within the carrier's time limit, it may be returned to our warehouse, legally withheld, disposed of, destroyed, or made non-returnable. If the package cannot be returned because of customer-side failure to collect, refusal, customs non-cooperation or similar reasons, it may be treated as voluntary abandonment and no refund may be issued.
What if tracking shows delivered, but I cannot find the parcel?
Please first check with neighbors, family members, front desk, reception, mailroom, parcel locker, pickup point or building management. If you still cannot locate the parcel, contact us promptly with your OrderID so we can review the delivery record and request a carrier investigation where available.
What If Customs Requests Payment or Documents?
Please complete the required customs action within the stated timeframe and keep official receipts or supporting records. Then contact customer service with your OrderID and the relevant documentation so we can review the case according to our policy.
If a customer fails to pay required duties, taxes, customs charges or complete required customs clearance, and the parcel is destroyed, discarded, confiscated, detained or cannot be returned, the loss may be the customer's responsibility and no refund may be issued. Brazil orders and other destinations with strict customs handling may be especially time-sensitive.
Can I Return a Swollen, Leaking or Damaged Battery by Regular Mail?
No. For safety reasons, do not return any swollen, leaking, cracked, overheated, recalled, burnt, corroded or otherwise unsafe battery through ordinary mail or courier without contacting us first.
Lithium batteries are regulated products. Some battery conditions require special handling, local disposal, safety photos or alternative instructions instead of normal return shipping. Please contact customer service first and wait for safety instructions.
Which Returns May Be Refused or Not Eligible for Refund?
The following cases may be refused, delayed, partially refunded or not eligible for refund depending on the situation:
- Returns sent without RMA approval or without an RMA number on the package.
- Products returned after the allowed return period without prior approval.
- Products missing warranty labels, supplier labels, QC labels, original packaging or required accessories.
- Products damaged by misuse, incorrect installation, unauthorized repair, accident, liquid exposure, overheating or improper storage.
- Customer-side non-quality returns after shipment, including wrong model ordered, changed mind or no longer needed.
- Refused deliveries, uncollected parcels, unpaid customs charges or packages abandoned because required customer action was not completed.
- Bulk purchase orders or high-value orders handled under the special terms described in the Return Policy.
- Unsafe lithium batteries returned without following customer service safety instructions.
For complete rules, please read the Return Policy and Warranty Policy, or contact customer service before shipping anything back.
