When will my order be shipped?
In most cases, products will be processed and shipped within 24 hours of receiving the order. Shipping information will be available the day after your item has shipped, and you can get shipping information of your order on Order Tracking page.
About the VAT invoice?
Thank you for choosing us as your battery supplier and we express our sincere gratitude for your trust.
We regret to inform you that we are temporarily unable to provide VAT invoices for our battery products. Because our batteries do not come with VAT, we do not charge you that tax.
Please understand that this does not affect our commitment to product quality and service. We have always been committed to providing high-quality, reliable products and ensuring customer satisfaction. If you have any concerns about our products or require additional information, we will be happy to support you.
If you have special accounting or tax requirements, we recommend that you carefully understand the relevant regulations before purchasing and consult our professional customer service if necessary. At the same time, we will continue to work hard to improve our service levels to meet your needs.
Q:I am in Belfast, Northern Ireland, which is still part of the UK, but your website mistakenly excluded me from purchasing a replacement battery when entering my full address. What should I do?
- 1. **Check the country of the address**: Please select Ireland in the country column.
- 2. **Note the correct address information**: Leave the correct address information in the Message column.
- 3. **Contact us**: After completing the order, please contact us in time, and we will help you modify the correct address information and ship it.
