Shipping

Shipping MethodsShip ToEstimated Delivery TimeShipping Cost
PostNL Ireland 13-17 business days EUR €1.39
GLS / DHL Ireland (If in stock in Local warehouse) 3-5 business days EUR €1.39
Hermes United Kingdom (If in stock in Local warehouse,only 3-4 days) 13-18 business days EUR €1.59
PostNL / GLS / DHL France, Portugal, Spain, Denmark, Austria, Sweden, Hungary, Netherlands, Italy, Norway, Switzerland, Belgium, Czech Republic, Poland, Slovakia, Slovenia, Germany, Luxembourg (If in stock in Local warehouse,only 3-4 days) 15-18 business days EUR €3.59
PostNL / GLS / DHL Croatia, Romania, Finland, Estonia, Bulgaria, Greece, Lithuania, Latvia, Monaco (If in stock in Local warehouse,only 3-6 days) 13-17 business days EUR €3.59
17Track.net Israel, Russia, Belarus, Kazakhstan, Ukraine 15-25 business days EUR €5.59
USPS / CanadaPost United States, Canada (If in stock in Local warehouse,only 3-5 days) 8-13 business days EUR €5.99
AusPost / NZPost Australia, New Zealand (If in stock in Local warehouse,only 3-5 days) 8-11 business days EUR €5.99

Greet the changes in EU customs regulations
There are no hidden fees on our website, but with the recent changes in EU customs regulations, If you encounter any customs fees, please pay and pick up the package. and also send us a customs fee receipt, and then we will refund your customs fee, no worries, we resolutely safeguard the interests of our customers.

We have local warehouses in Ireland, United Kingdom, France, Germany, Spain, Portugal, Czech Republic, Hungary, Netherlands, Sweden, Denmark, Italy, Switzerland, Belgium, Poland, Australia, the United States, Canada, and Hong Kong. We adopt the principle of nearby to arrange batteries for you first.

We will select appropriate logistics carriers based on the destination country/region, package type, and actual operational conditions. Delivery processes, service methods, and fulfillment routes may vary depending on the carrier network, service level, local regulations, customs requirements, and last-mile delivery conditions in different countries/regions.

By placing an order, you acknowledge and agree that the actual delivery process and method may be adjusted based on local carrier networks and operational rules.

Packages will generally be delivered to the shipping address provided at the time of order. Estimated delivery times are for reference only and do not include delays caused by customs clearance, failed delivery attempts, local holidays, weather conditions, traffic restrictions, policy changes, carrier operational adjustments, or other factors beyond our reasonable control.

If doorstep delivery cannot be completed, the carrier may, in accordance with local regulations and service conditions, arrange redelivery, third-party acceptance, delivery to a pickup point or locker, or temporary storage at a designated location. We do not operate self-pickup warehouses; if direct delivery is not possible, you may be required to collect the package from a location designated by the carrier.

Remote or restricted areas may be subject to delivery coverage limitations, additional charges, or operational restrictions. In such cases, doorstep delivery may not be available, and arrangements will be subject to the carrier’s policies.

Address changes may be requested before shipment. After shipment, whether changes are supported depends on the carrier, and successful modification cannot be guaranteed. Address changes or rerouting may incur additional fees.

International orders must comply with the customs laws and regulations of the destination country/region, and customers are required to cooperate with documentation submission, identity verification, declaration, and payment of applicable duties and taxes as part of the customs clearance process.

The carrier or customs authorities may require the recipient to provide relevant identification, documents, or additional information, and to pay applicable fees in accordance with regulations.

Customs duties, import VAT, customs clearance service fees, and any other related charges shall be borne by the recipient and must be paid in a timely manner in accordance with local regulations.

Failure to pay duties or submit required documentation in a timely manner may result in delays, returns, detention, or destruction of the package, and any resulting risks and costs shall be borne by the recipient.

Special note for Brazil orders: All customs clearance and import duties shall be borne by the recipient and must be completed within the required timeframe; otherwise, the package may be returned or handled by local customs authorities.

If any such charges arise, please complete payment promptly and retain all payment receipts and official documents for future reference or assistance.

1. Undeliverable Packages

If, due to reasons such as incorrect address, undeliverable location, failure to respond in a timely manner, failure to collect within the specified timeframe, or failure to complete required actions (such as customs clearance or payment), the package cannot be delivered, it may be held, redelivered, returned, or handled in accordance with local regulations. Any resulting costs and losses shall be borne by the recipient.

2. Delivery Exception (Marked as Delivered but Not Received)

If the tracking information shows that the package has been delivered but you have not actually received it, we recommend that you:

  • Check around your doorstep, mailbox, and surrounding areas
  • Ask neighbors, family members, reception, front desk, or property management personnel
  • Review any delivery photos or proof of delivery provided by the carrier (if available)

Please contact us as soon as possible, and we will assist the carrier in conducting an investigation.

We will verify the situation based on logistics records and carrier feedback, and provide appropriate solutions based on investigation results, available evidence, and applicable policies.

3. Undeliverable and Return Handling

If a package cannot be successfully delivered, the carrier may arrange temporary storage, redelivery, return, or compliant disposal. Returned packages will be handled in accordance with the return and refund policy.

If the package cannot be returned due to regulatory restrictions, product characteristics, or carrier policies, it will be verified and handled based on logistics records and the carrier’s handling results.

4. Liability Determination

For delivery exceptions, delays, or disputes, evaluation will be based primarily on tracking records, as well as carrier and customs handling results.

Unless directly caused by our intentional misconduct or gross negligence, we shall not be liable for losses arising from carriers, customs authorities, or other third-party factors.

5. Other Notes

All delivery, customs clearance, and package handling processes shall comply with the laws and regulations of the destination country, customs requirements, and the carrier’s official terms of service.

In the event of delays, detention, destruction, confiscation, or other exceptions caused by customs supervision, policy changes, carrier operations, or other objective third-party factors, we will provide assistance in accordance with applicable rules but shall not bear any liability.

Issues such as returned packages, delivery exceptions, and delivery disputes shall be reviewed based on logistics records, carrier feedback, and customs handling results, in conjunction with platform policies.

Customers are required to provide accurate and complete shipping information, monitor tracking updates, and promptly respond to relevant notifications, completing necessary actions such as collection, redelivery arrangements, customs clearance, and payment as required.

We provide logistics consultation and assistance within the scope of our policies, but do not bear any additional risks or losses arising from regional policies, customs regulations, or carrier operations.

When will my order be shipped?

In most cases, products will be processed and shipped within 24 hours of receiving the order. Shipping information will be available the day after your item has shipped, and you can get shipping information of your order on Order Tracking page.

Can you ship to Northern Ireland?

I am in Belfast, Northern Ireland, which is still part of the UK, but your website mistakenly excluded me from purchasing a replacement battery when entering my full address. What should I do?

  • 1Check the country of the address: Please select Ireland in the country column.
  • 2Note the correct address information: Leave the correct address information in the Message column.
  • 3Contact us: After completing the order, please contact us in time, and we will help you modify the correct address information and ship it.

Can I change my delivery address?

  • 1If you need to change your delivery address, please contact our online customer service in advance and allow sufficient time for processing.
  • 2If your order has not yet been shipped from our warehouse, our customer support team will assist you in updating the address information in our system.
  • 3If your order has already been shipped, we will need confirmation from the shipping company to determine if the address can be changed. Please note that additional fees may apply from the logistics provider.
  • 4To avoid unnecessary shipping issues, please ensure that the correct shipping address is provided when placing your order.

Can I pick up the battery in person?

Dear customer, thank you for your interest and support of our products. Unfortunately, we do not currently offer in-person pickup services. Our batteries can only be purchased and shipped through our official website or our partnered logistics channels. If you have any other purchase or shipping requests, we will be happy to assist you and ensure that you receive the battery you need as quickly as possible. We will process your order promptly and arrange for expedited delivery.

Can I choose my preferred shipping method?

We apologize, but we currently do not support customers in selecting their preferred shipping method. We prioritize providing flexible and personalized services. However, we currently work with logistics partners such as DHL, GLS, PostNL, and UPS. If you have any questions regarding shipping options or require expedited service, please feel free to contact our customer service team, who will be happy to assist you.