Return Policy for Replacement Batteries

Return Policy Summary

Thank you for choosing irelandbattery.com. Please read this return policy before purchasing. By placing an order, you agree to the return, exchange, refund and delivery exception rules described below.

1. Scope and RMA Requirement

This return policy applies to products purchased directly from irelandbattery.com. All returns and exchanges require prior approval and an RMA (Return Merchandise Authorization) number.

Important: Do not send a product back before receiving return instructions. Unauthorized returns, returns sent to the wrong address, or packages without an RMA number may be refused or delayed.

2. 30-Day Return and Exchange Policy

30-day money-back return

  1. Return requests must be submitted within 30 days from the date of receipt.
  2. The product must be unused or in good condition, with original packaging and accessories included where applicable.
  3. All product labels must remain intact, including company label, supplier label, warranty label and QC inspection sticker.
  4. If the return is due to a quality issue, clear photos, videos and an issue description may be required.
  5. Refund requests without sufficient product information may be delayed or denied.

30-day exchange

Exchange requests can be submitted within 30 days from receipt. For an approved exchange, the replacement must normally be the same model or specification. If you need a different product, please return the original item and place a new order after confirmation.

After 30 days, eligible quality-related issues are handled under the Warranty Policy.

3. Return Process

  1. Submit an RMA request: Use the RMA request form or contact customer service with your order number, product model and reason for return.
  2. Customer service review: We will review the request and may ask for photos, videos or additional product information.
  3. Receive RMA approval: If approved, we will provide an RMA number and return instructions by email.
  4. Ship the return: The RMA number is valid for 30 days from issue. Mark the RMA number clearly on the package and provide the courier name and tracking number.
  5. Inspection and processing: After the returned item is received and inspected, refund or exchange processing will be arranged if the item meets policy requirements.

Processing time: Refunds are usually processed within 3-5 business days after inspection. Exchanges are usually arranged within 2-7 business days after the returned item is received and approved. Actual refund posting time depends on the payment provider.

4. Fees and Shipping Cost Responsibility

A. Returns and exchanges for non-quality issues

If the return is not caused by a product quality issue, the following rules apply.

Order not yet shipped

If the order has not yet shipped and cancellation is approved by customer service, the order is eligible for a full refund with no additional return shipping charge.

Order already shipped: customer-initiated reasons

This includes reasons such as ordering by mistake, choosing the wrong model, changing mind, no longer needing the item, or similar customer-side reasons. Refusal to accept the package is not an approved return method. If the customer refuses the package, it may be treated as voluntary abandonment and no refund may be issued.

If a return is needed after shipment, please contact customer service within 30 days after delivery and make sure the item is unused, in original packaging, and eligible for return. The customer is responsible for:

  1. Original shipping cost already incurred.
  2. Return shipping cost.
  3. 10% restocking fee.

Order already shipped: logistics failure due to customer responsibility

This includes, but is not limited to, incorrect shipping address, failure to collect the package within the required timeframe, refusal to accept the package, failure to pay duties or taxes, failure to respond to carrier notifications, or failure to complete customs clearance.

In these cases, the customer will be responsible for:

  1. Original shipping cost.
  2. Secondary shipping cost if reshipment is requested and available.
  3. 10% restocking fee if the order is cancelled and the package is returned in acceptable condition.
  4. Any loss, damage, customs handling fee, carrier fee or disposal cost caused by customer-side failure.

For returns due to reasons other than product quality issues, the customer is responsible for any damage or loss that occurs during return transportation.

International orders containing lithium batteries

Because lithium batteries are regulated products, once an international order has shipped, if the package is destroyed, discarded, confiscated, detained, or otherwise cannot be returned because of refusal to accept, failure to collect, non-cooperation with customs clearance, or non-payment of duties or handling fees, it will be considered customer abandonment and no refund will be issued.

Brazil orders special notice

If the customer fails to complete the required tax payment within the required timeframe and the parcel is destroyed or otherwise handled by Brazilian customs, the customer bears full responsibility and no refund will be provided.

B. Defective, damaged or incorrect item returns

If the issue is confirmed to be our responsibility, such as wrong item shipped, delivery damage, or a verified functional defect, we will help arrange the appropriate solution according to the inspection result.

For approved cases caused by our responsibility, we may cover:

  1. Return shipping cost.
  2. Free replacement of the correct item.
  3. Full refund when replacement is not suitable or not available.

Please contact customer service within 30 business days of receiving the item and provide clear photos, videos and a detailed issue description. Returns sent without authorization may be rejected and may be ineligible for refund.

Cash on delivery returns

Our return process does not support Cash on Delivery (COD). COD return parcels may be refused and cannot be processed for refund.

Import duties and taxes

Import duties, local taxes, customs handling charges or similar fees paid by the customer are non-refundable, regardless of the return reason, unless otherwise required by applicable law.

Special notes

  1. High-value order refusal: To ensure fair trade, if a customer refuses to accept a high-value order with a total order value over EUR 200 without a valid reason, irelandbattery.com reserves the right to record the incident and restrict future after-sales privileges, including but not limited to refund eligibility, order limitations, or refusal of further service.
  2. Bulk purchase orders: To prevent misuse or arbitrage behavior, any order containing more than 10 units of the same item will be treated as a bulk purchase. Bulk purchase orders cannot be returned or exchanged once shipped. Please double-check the product model, quantity and usage requirements before placing the order.

5. Unsuccessful Delivery and Customer Responsibility

If a package cannot be delivered because of customer-related reasons, any resulting loss, cost or handling fee may be the customer's responsibility.

Customer-related delivery issues include

  1. Incorrect, incomplete or undeliverable shipping address.
  2. Failure to collect the package within the carrier's required timeframe.
  3. Failure to respond to carrier contact or delivery notifications.
  4. Refusal to accept the package.
  5. Failure to complete customs clearance, tax payment or required documentation.
  6. Failure to pay duties, taxes or handling fees required by local authorities.

Possible package outcomes

The package may be returned to our warehouse, detained, confiscated, destroyed, discarded, or otherwise handled by the carrier or customs according to local rules. If the package cannot be returned to our warehouse because of customer refusal, failure to collect, customs non-compliance or similar reasons, it may be treated as voluntary abandonment and no refund may be issued.

If the package is returned to our warehouse

If the package is successfully returned to our warehouse and confirmed after inspection, we may offer one of the following solutions based on the actual situation:

  1. Reshipment, with additional shipping fees if applicable.
  2. Refund to the original payment method after deducting non-recoverable costs where applicable.

Deductible costs may include original shipping cost already incurred, 10% restocking fee, customs-related fees, carrier return fees, handling fees, or other non-recoverable costs.

If the package is not returned to our warehouse

If the package cannot be returned to our warehouse due to customer refusal, failure to collect, failure to pay duties, customs handling, destruction, confiscation, loss, or other related causes, we will review the case based on logistics tracking records, customs or carrier handling results, communication records, and whether required actions were completed within the specified timeframe.

If the package cannot be returned because of customer-side failure, it will be deemed voluntary abandonment by the customer, and no refund will be issued. We will rely on tracking information and delivery or return records provided by the carrier as the basis for processing.

Customer responsibility

Any resulting losses, costs, or subsequent handling expenses shall be borne by the customer if the customer fails to complete package collection, redelivery arrangement, customs clearance, tax payment, address correction, or carrier/platform notification response within the required timeframe.

Brazil orders notice: If a customer fails to complete required tax payment or customs action within the required timeframe and the package is destroyed or otherwise handled by customs, the customer bears the resulting loss and no refund will be provided.

6. Lithium Battery Return Safety

For safety reasons, do not return a battery by standard post or courier without contacting us first if the battery shows any unsafe condition.

Contact us before return if the battery shows

  1. Swelling, leakage or cracks.
  2. Overheating, smoke or unusual odor.
  3. Burning, corrosion or severe physical damage.
  4. Signs that the battery may be unsafe to transport.

Some battery products may require special handling, disposal or transport restrictions. Customer service will provide instructions based on the condition of the product and the shipping rules that apply.

If the package cannot be returned due to battery transportation restrictions, the case will be reviewed based on logistics results, product condition and carrier rules. Return is not guaranteed.

Safety notice: If the battery shows signs of swelling, leakage, overheating, smoke, burning, corrosion, unusual odor or other unsafe conditions, do not attempt to return it yourself. Contact customer service for assistance first.

7. Additional Terms

  1. Label integrity: Batteries with removed, damaged or missing labels may be ineligible for return, exchange or refund because the product cannot be verified or traced properly.
  2. No refund before return receipt: Refunds are processed after the returned item is received and inspected. We reserve the right to decline refund requests before return confirmation.
  3. Refused deliveries: Refusing delivery is not an approved return method and may be treated as voluntary abandonment.
  4. Bulk purchase orders: Orders containing more than 10 units of the same item may be treated as bulk purchases and may not be eligible for return or exchange once shipped.
  5. High-value orders: For high-value orders, unreasonable refusal or abuse of the return process may affect future after-sales service eligibility.
  6. Extended return period: Any extension must be requested and approved by customer service in advance.

Return Policy FAQ

How do I request a return?

Submit an RMA request or contact customer service with your order number, product model and reason for return. Do not ship the item back until the RMA is approved.

How long does it take to receive a refund?

After the returned item is received and approved, refunds are usually processed within 3-5 business days. The final posting time depends on your payment provider.

How long does it take to receive a replacement?

Replacement handling is usually arranged within 2-7 business days after the returned item is received, inspected and approved.

Which cases are not eligible for return?

Examples include products outside the return period, products damaged by misuse, unauthorized returns, COD returns, missing labels, refused deliveries treated as abandonment, and products that cannot be verified after inspection.

Return Address

Important: Please use this address only after receiving RMA approval and return instructions from customer service.

Name: RE ESMADA C967224

Address: Nave G, Av.la Veguilla s/n, Guadalajara, Castilla-La Mancha, ES, 19171

Phone number: 949790998