Warranty Policy for Replacement Batteries

Warranty Summary

Thank you for choosing irelandbattery.com. We check replacement batteries before shipment and provide after-sales support for eligible products purchased directly from our website.

From the date of delivery, eligible battery products are covered by the following service terms:

1. 30-Day Return or Exchange Period

You may request a return or exchange within 30 days of receiving the product. Before sending anything back, please contact customer service and obtain an RMA (Return Merchandise Authorization) number. Returns sent without approval may be refused or delayed.

Basic requirements

  1. Contact us within 30 days after delivery.
  2. Provide your order number, product model, reason for return and photos or videos when relevant.
  3. Keep the product, original packaging, accessories, warranty label and QC label intact.
  4. Send the return only after receiving the RMA number and return instructions.
  5. Provide the courier name and tracking number after shipping the return.

Important: For full return conditions, costs and exceptions, please also read our Return Policy.

2. 12-Month Warranty Coverage

Within 12 months of purchase, if a battery has a confirmed defect that is not caused by misuse, accidental damage, unauthorized repair, improper installation or normal battery wear, you may be eligible for warranty support.

What you may need to provide

  1. Order number or the email address used for the order.
  2. Clear photos of the battery label, connector and product condition.
  3. Photos or videos showing the reported issue, such as not charging or not being recognized.
  4. Your laptop model and original battery part number, if available.
  5. A short description of the troubleshooting steps already tried.

Battery wear notice: Rechargeable battery capacity naturally decreases over time and with use. Normal capacity reduction, shorter runtime caused by regular wear, or degradation from age is not treated as a product defect.

3. Warranty Claim Process

All warranty claims must be reviewed and approved before return shipment. This helps us confirm the correct solution and avoid unnecessary shipping costs.

  1. Contact support: Submit your order details, product information and evidence of the issue.
  2. RMA approval: If a return inspection is required, we will email an RMA number and return instructions.
  3. Return product: The RMA number is valid for 30 days from issuance. Mark the RMA number clearly on the package and provide tracking information.
  4. Inspection: Our technical team will inspect the returned product after receipt.
  5. Resolution: If the issue is confirmed and covered, we will arrange the applicable replacement, repair, refund or other solution.

Processing time: After the returned item is received and inspected, replacement handling is usually arranged within 2-7 business days when applicable.

4. Tiered Warranty Support

We provide tiered after-sales support according to the time elapsed since purchase. The following rules apply to confirmed defects that are not caused by misuse, incorrect installation, unauthorized repair, accidental damage, label removal, normal battery wear or other warranty exclusions.

Warranty support schedule

0-6 months: free replacement for confirmed non-human-caused damage; we cover shipping7-9 months: choose a 50% refund or replacement; shipping is at the customer's expense10-12 months: choose a 30% refund or replacement; shipping is at the customer's expense

Before returning any item, please contact customer service to confirm the applicable warranty tier, available solution and shipping cost. The final decision will be based on the order date, delivery date, product condition, troubleshooting evidence and inspection result.

5. Warranty Exclusions

The following situations are not covered by the standard battery warranty:

  1. Products not purchased from irelandbattery.com.
  2. Products outside the 12-month warranty period.
  3. Damage caused by misuse, incorrect installation, accident, negligence or improper storage.
  4. Products opened, modified, disassembled or repaired without authorization.
  5. Missing, removed or damaged warranty labels, supplier labels, QC labels or product identification labels.
  6. Damage caused by fire, flooding, extreme temperatures, corrosion, liquid exposure or force majeure events.
  7. Normal battery capacity degradation caused by age, charge cycles or regular use.

6. Special Cases

Shipping damage

If the product appears damaged during delivery, please keep the packaging and record clear photos or a full unboxing video. If shipping damage is verified, we will help arrange the appropriate replacement or other solution.

Compatibility or functional issues

If the battery appears incompatible or defective, contact us before returning it. We may ask for laptop model information, original battery part number, BIOS or charging screenshots, photos, or videos to confirm the issue.

Recurring issues after replacement

If the same issue occurs again after a replacement and is confirmed by our inspection, the final resolution may be reviewed separately based on the order history, inspection result and product condition.

7. Shipping Cost Responsibility

Shipping cost responsibility depends on the cause of the issue, the warranty tier, and the inspection result. Please contact customer service before returning the product so we can confirm the correct return method and cost responsibility.

Shipping damage

If the product is damaged during shipping and the case is supported by clear evidence such as photos or a full unboxing video, the shipping cost for the approved resolution will be covered by the seller.

Battery not charging or confirmed functional defect

Cost responsibility by warranty period

0-6 months: shipping cost covered by the seller for confirmed non-human-caused defects7-12 months: shipping cost covered by the customer; please contact support for the exact cost

Cases not covered by warranty

If the issue is caused by misuse, incorrect installation, accidental damage, unauthorized repair, removed labels, normal wear, or another warranty exclusion, the customer is responsible for any return shipping, reshipping, handling or related cost.

Return approval required

Do not send the product back without RMA approval. Unauthorized returns may be refused, delayed, or returned at the customer's expense.

Warranty FAQ

Do I need an RMA number for warranty service?

Yes. Please obtain an RMA number before sending any item back. Returns without authorization may be refused.

Is reduced battery runtime covered?

Natural runtime reduction caused by regular battery wear is not considered a defect. If the battery fails abnormally, please contact us with evidence for review.

Who pays return shipping?

For shipping damage supported by evidence, the seller covers the approved shipping cost. For confirmed battery-not-charging or functional defects, shipping is covered by the seller during 0-6 months and by the customer during 7-12 months. For non-warranty cases, the customer is responsible for shipping and related costs.

Where can I read the full return rules?

Please see our Return Policy or contact customer support for help.